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    Service

    Service

    To achieve a win-win situation with partners

    Repair Process

     Process Description

    1. Defective products are returned by the customer to the company;

    2. Channel dealer customers directly feedback to the branch's technical support.

    3. The branch FAE initially determines whether the product is a hardware fault or a software bug.

    4. After receiving the defective returns from the dealer, the after-sales repair department manages the defective product accounting.

    5. The accounting administrator verifies the fault and determines the repair type (whether it is out of warranty, man-made damage, etc.).

    6. Defective machines within the warranty period, not due to man-made damage, are directly transferred to the maintenance engineer for repair analysis.

    7. Defective products within the warranty period that are damaged due to abnormal use (man-made damage), and defective products that are out of warranty, are charged for repair after fault determination.

    8. For charged repairs, the after-sales department lists the repair items and cost list, and feeds it back to the customer for confirmation.

    9. If the customer disagrees with the repair, the defective machine is returned directly to the customer.

    10. If the customer agrees to the repair, payment for the repair fee is made according to the company's provided account.